Effective date: September 19, 2026
Taowao is a secondhand marketplace for Cambodia. This policy explains what personal information Taowao processes in the app, website, and support channels; why we process it; where it may be processed; how long we keep it; and the choices and rights available to you.
This policy applies when you create an account, browse, search, post, chat, make an offer, arrange a meetup, verify your identity or neighborhood, report content, or contact support. Taowao determines how personal information is used for these services. Questions or requests may be sent to support@taowao.app.
Depending on the features you use, you may provide:
If you use verification, we may process precise GPS evidence, an identity-document photo, selfie, face video, liveness audit image, verification steps, quality signals, and derived liveness score or decision. This sensitive material is used only for identity, neighborhood, fraud-prevention, safety, support, and legal-compliance purposes. It is not displayed publicly or used for advertising. Do not upload another person's document or biometric image.
We and our service providers may automatically process user, account, device, and push-notification identifiers; IP address and network or service logs; device model, operating system, app version, language, timestamps, searches, filters, views, saves, and feature interactions; and crash, hang, and performance diagnostics. With permission, or when you enter a location, we process approximate or precise location and trade coordinates for nearby discovery, distance, neighborhood verification, meetup, and safety features.
Listings, listing photos, display name, profile photo, approximate area, reviews, seller or verification indicators, and some activity or trust information may be visible to other users or the public. Chats, offers, and meetup details are shared with their participants and may be reviewed by authorized personnel when needed for support, safety, fraud prevention, or legal compliance. Precise GPS evidence, identity documents, face verification media, and private account credentials are not public. Public content may be copied or captured by others, so do not post unnecessary personal information.
We use information to authenticate accounts; operate listings, discovery, search, distance sorting, chat, offers, meetups, reviews, saves, and notifications; personalize relevant marketplace results; verify identity or neighborhood; prevent spam, fraud, unsafe conduct, and prohibited sales; investigate reports and enforce rules; provide support and resolve disputes; secure, debug, measure, and improve the service; maintain records; and comply with Cambodian law and valid legal requests.
Camera, photo-library, precise-location, notification, and optional profile permissions are requested when needed. You may refuse or later withdraw device permissions, though the related feature may stop working. Where consent is the basis for processing, withdrawal applies to future processing and does not invalidate earlier lawful processing. If Taowao later introduces marketing or a materially different use, we will request any separate consent required by law.
Taowao may use automated checks for GPS integrity, liveness, abuse, spam, fraud, and account or listing risk. A check may reject verification, delay publication, limit visibility, or flag an account for review. These checks are not used to decide credit, employment, insurance, or government benefits. You may request an explanation or appeal through support; manual review is provided where reasonably available and appropriate.
Providers process information under their own service terms and security controls.
We may disclose information to another user as necessary for a marketplace interaction; to contractors and service providers acting for Taowao; to rights holders or safety partners when reasonably necessary to investigate a valid report; to law enforcement, courts, regulators, or other competent authorities when required or permitted by law; or in connection with a merger, financing, reorganization, or transfer of the service, subject to appropriate safeguards. We do not sell or rent personal information and do not disclose it to data brokers or advertisers.
Taowao is designed for users in Cambodia, but service providers may process information in South Korea, the United States, and other locations where they operate. Privacy laws in those places may differ from Cambodian law. We use contractual, technical, and organizational safeguards appropriate to the service and disclose only the information needed for the stated purpose.
We keep account, profile, listing, message, interaction, and verification information while needed to provide the service and for reasonable safety, fraud-prevention, dispute, audit, and legal periods. Diagnostics and service logs are kept for the shortest operational period supported by our configuration and providers. When an in-app account deletion request completes, Taowao deletes the active account and associated user-owned media, avatar, and verification files, except limited information that must be retained for law, security, fraud prevention, rights protection, or an unresolved dispute. Some transaction or conversation context may remain when needed to protect another participant, with identifiers limited where feasible.
Taowao uses HTTPS, device Keychain storage for sensitive credentials, database row-level access controls, private storage for verification media, and access restrictions for authorized personnel. No system is completely secure. If a breach creates a legally reportable risk, we will investigate, contain it, and notify affected users or competent authorities as required by applicable law.
Subject to applicable law and necessary identity verification, you may ask to access or receive a copy of your information; correct inaccurate information; delete information or your account; withdraw consent; restrict or object to optional processing; and request review of an automated verification or enforcement decision. You can edit profile details and listings in the app, manage device permissions in iOS Settings, and delete your account from Profile → Settings → Account Actions → Delete Account. Send other requests or complaints to support@taowao.app. You may also complain to a competent Cambodian authority.
Taowao does not currently display third-party ads, use the iOS advertising identifier (IDFA), or track you across other companies' apps and websites for advertising. We do not sell personal information to data brokers. If these practices change, we will update this policy and request permission where required.
Taowao is not intended for children under 13. A user under 18 may use the service only with the permission and supervision described in the Terms and Selling Policy. We do not knowingly collect personal information from a child under 13. A parent or guardian who believes a child provided information should contact us so we can investigate and delete it where appropriate.
We will show a new effective date when this policy changes. For a material change—such as a new sensitive-data category, a new purpose, a significant new recipient, or a reduction in user rights—we will provide reasonable advance or prominent notice and request renewed consent where law requires it. Urgent security or legal changes may take effect sooner.
For privacy questions, access or deletion requests, objections, appeals, or complaints, contact support@taowao.app. Please describe the request and the account concerned; we may need to verify your identity before acting. This contact process does not limit your right to approach a competent Cambodian authority or court.